Payment & Refund Policy
Scheduling a dental procedure requires the coordination of many different resources. This takes time to handle properly so that the patient will enjoy a quality experience. You acknowledge and agree that upon execution of this Invoice of Procedure Fees (the “Agreement”), CG Cosmetic Dental LLC d/b/a CG Smile (“CG Smile”) will incur certain costs and expenses in order to schedule and prepare for your procedure(s). As such, you are required to pay to CG Smile a one-time NON-REFUNDABLE deposit in the amount of $1,000.00 (the “Deposit”) concurrently with the execution of this Agreement. You agree and acknowledge that the Deposit SHALL IN NO EVENT BE REFUNDABLE, NO MATTER THE CIRCUMSTANCES. Specifically, failure to obtain medical clearance for any reason shall not entitle you to a refund.
You agree and acknowledge that your payment of the Deposit is valid for one (1) year. Thereafter, you will be charged an additional amount to proceed with this, or any other, procedure(s) with CG Smile. You also understand that should your procedure(s) not occur within one (1) year from the execution date of this Agreement, the prices quoted herein may be subject to change.
Payment and Terms.
You agree and understand that the above-quoted amount (the “Amount Due”) ONLY includes the following: pre- and post-operative visits; and the above-listed procedure(s). You must obtain any and all blood work, CXRs, mammograms, medical clearance, prescriptions, and other ancillary services at your own expense.
You also agree and acknowledge the total Amount Due shall be paid no later than fifteen (15) days prior to the date of your procedure(s). Your failure to remit the total Amount Due by such date will result in the cancellation of your procedure(s). You also agree and acknowledge that payment of the Amount Due, and any rescheduling or cancellation fees, are your responsibility. If someone other than you makes any payment(s) towards the procedure(s), then that payor must also sign this Agreement. By signing this Agreement, payor is agreeing to be held financially liable for any and all payments made, subject to the cancellation policies in Section 3, and any other applicable provisions of this Agreement.
You agree and acknowledge that with any procedure, RESULTS ARE NOT GUARANTEED. To be clear, your obligation to pay the total Amount Due, as well as any other obligations hereunder, are operative regardless of the outcome of any procedure(s). Your payment is for the services provided hereunder, not the results. In the event that you are not satisfied with the results of your procedure(s), your treatment, or you wish to discuss any payment terms, then you should contact CG Smile at (305) 446-7031. Moreover, you agree to mediate any payment dispute prior to seeking a chargeback from any third party.
If you schedule a revision of any procedure within one (1) year from the date of your procedure(s), you will be required to pay for: operating costs, supplies, anesthesia, dentist fees, and other ancillary costs related to that revision. If you schedule a revision for a procedure more than one (1) year from the date of your procedure(s), then you will be required to pay in full for any revisions, and subject to any change in price.
In the event that you cancel your procedure(s) (for any reason whatsoever) you agree and understand that the following applies:
(a) 30 days’ notice.
If you cancel your procedure(s), for any reason whatsoever, and such cancellation occurs thirty (30) or more days before the scheduled procedure(s) (or at any time if no procedure has been scheduled), then you shall be entitled to the Amount Due less the Deposit. If the Amount Due was not paid in full, then the refund shall consist of the amount then-paid to CG Smile, less the Deposit.
(b) 15-29 days’ notice.
If you cancel your procedure(s), for any reason whatsoever, and such cancellation occurs less than thirty (30) days but no fewer than fifteen (15) days before the scheduled procedure(s), then you shall be entitled to a refund of fifty percent (50%) of the Amount Due less the Deposit. Moreover, if you completed the preoperative visit prior to cancellation, then an additional $500.00 will be deducted as a cancellation fee (the “Post-Op Cancellation Fee”). If the Amount Due was not paid in full, then the refund will consist of the amount then-paid to CG Smile, less the Deposit, and less the Post-Op Cancellation Fee, if applicable. In addition, you understand and agree that your refund may also be reduced by any costs incurred from third-party providers in connection with your procedure(s), such as, but not limited to, the costs of implants.
(c) 0-14 days’ notice.
If you cancel your procedure(s), for any reason whatsoever, and cancellation occurs less than fifteen (15) days before the scheduled procedure(s), then you agree and acknowledge that you WILL NOT BE ENTITLED TO ANY REFUND WHATSOEVER.
You may choose to reschedule your procedure(s) (a “Rescheduled Procedure”), in which case you will be assessed an additional $500.00 rescheduling fee (the “Rescheduling Fee”) in addition to the Amount Due hereunder. You agree and understand that should you cancel any Rescheduled Procedure, you will also be assessed a $1,000.00 cancellation fee for each cancelled Rescheduled Procedure.
Refunds and Claims.
We are taking extreme measures in order to avoid disputes, claims and chargebacks. We have adopted a 0 Tolerance policy in order to help the community in these uncertain times. If you would like to receive a refund for charges or changed your mind about having a procedure done, please e-mail our acounting department at firstname.lastname@example.org. This department has allowed us to process refunds and claims within 72 business hours.